Refund policy

 

Purchasing

The customer is responsible for understanding and knowing what product they are purchasing, by reading the product description for the items purchased.

 

Shipping

It is agreed and understood lost or damaged packages are NOT in Ballyhoo Customs control or fault once dropped off at the post office. 

It is understood if the package is LOST or DAMAGED in shipping, you may file a claim with the carrier.

Turnaround Time

It is understood that the 4-6 week turnaround time begins once the invoice is paid for in full. The turnaround lifecycle includes production packaging, and shipping time. The turnaround time is always posted at the top of the website for everyone to be aware of. 

Damages and issues 
Please inspect your order upon reception and contact us within 1 day of receiving the item if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

By placing an order with Ballyhoo Customs, I understand that all sales are final and no exchanges or refunds are given, stated in the online policies listed on the website. 

Once the order is placed (client has approved artwork, paid their invoice in full, and production has begun), the order cannot be cancelled. Altering an order is NOT guaranteed and will depend on when the change request was received and where the order is in production. 

It is understood if there are any issues with an order, the customer must EMAIL. You can always contact us for question at kelcey@ballyhoocustoms.com.